LEGO Brand Retail
Sep 062007
 

I don’t know what it is with me and restaurants, but I am always having problems with them. Maybe I am just too picky, but I don’t think that’s the case. Don’t get me wrong I am picky. Food has to be good and what I ordered. But above all I am a stickler for customer service. If that is not there then it can ruin the entire meal.

Well I had all those problems with tonight’s meal.

We have ordered from this place before. Cobe’s Pizza Zone in Laureldale, PA [www.pizza-zone.com]. Usually we get pretty good service meaning correct orders and fast delivery, but of late that has really changed. The food was always pretty good too. Not 4 star restaurant good but better than dive good. It was a great place to get a sandwich or stromboli when you were too lazy to cook. But that too has gone down hill in a hurry.

Sometimes I do get all hopped up and stop frequenting a place because they screwed up, but this place was given four more chances and they blew three out of those four. So this was definitely the last straw. I am done.

100_1368.JPG Tonight I ordered a California Cheeseburger and that’s what I got, sort of. It was a burger and it had cheese, but no bun! [I have had this sandwich many times before so I know how it is usually made]. Okay, so it had bread but not the normal bun. It was a BAGEL!!! Not at all what I was expecting and definitely not the taste I was after.

When I called and asked for the owner I was handed off to someone who tried to tell me that is was a bun and I think he offered to make another and send it out to me, but now I think I was wrong on that. Because after I complained about his buns not be buns I turned on his dried out, tough, flavorless pierogis with burnt onions. I was told in no uncertain terms that is how they make them and no one has ever complained before then he hung up. So I called back and asked for the owner again. I was again handed over [I think to the same guy, but I am not sure] to someone. bagel burger 2I explained that I may have been disconnected or hung up on without my situation being resolved and I needed to know if someone was coming out with the right food or a refund. He did not know and said he had to talk to the owner thought I asked to speak to the owner?!?! Who was I talking to? He gruffly told me the buns were what the bakery gave him [I would look for a new bakery] and that they were bun [excuse they are bagels]. He went on to say the driver did not collect the right amount and we would not be getting any refund or replacement. I nicely said I would be throwing away the food and their phone number and hung up. [I then did just that after taking some photos first.]

As I said this was not the first time, but it is the last time we will get this poor quality of food and service from that establishment. It first started going downhill about two months ago when I ordered a cheese steak supreme [which is a cheese steak w/ fried onions, mushrooms, sweet peppers, extra sauce and cheese]. But I ordered it without the mushrooms as I do not do mushrooms. Well the new girl who took the order crossed out my sandwich and changed it to a regular cheese steak. So I did not get my extra cheese or peppers. I was sad when I got that one. That time when I called they gave me credit for the next time I ordered [okay they made good that time]. Next time I order I forgot my free sandwich but the Stromboli we ordered was about a third smaller than the last time we got one and not as good [something was up with the dough], but we ate it without direct complaint to the restaurant [so they never knew they were racking up points with us].

The time before tonight we were given that credit and the correct sandwich, but it wasn’t as good as it had been in the past. With all the problems, poor food and rotten service I guess it is no wonder we will never be returning to Cobe’s Pizza Zone. I just wanted to make sure to give you all a heads up and let you know your order with them will be like playing Russian roulette with food.

A quick rundown of the order and costs from tonight and what we paid

California Cheeseburger = $3.95
Pierogies = $2.50
Md. cheese steak = $5.95
10 Wings = $5.50

Our slip has a total of 13.15 which is the subtotal with tax before the wings were added.

Total should have been $17.90 plus 6% tax for a total of $18.97 [although you can kind of see a $19.00 on the bottom of the slip our driver only collected the $13.15 [he was asking for 13.25 but we won’t go there when they were already rounded up to their benefit]. So we paid $13.25 [that’s what the guy wanted after all] They told us the total was $19.00 [but it was actually $18.97] Then I told them to come get their crap food and refund me my money [they said no they did not owe me anything but my total after refund would have been $12.14. Looks to me like they owe me $1.12].

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  2 Responses to “Pizza Zone Not in the Zone”

  1. Sad, they advertise their business’ website and it does not even exist.

  2. I would like to apologize for the bad service you received, however, I recently bought Cobe’s Pizza Zone in Laureldale. And yes, the previous owners were very incompetent and didn’t really care too much about the business. It is now under new ownership and has all new employee’s that know what they are doing. I run into this type of thing a lot from customers of the old regime. The business is slowly gaining new customers and winning old ones back. I appreciate your understanding and hopefully your business in the future.
    Steve
    Steve’s Pizza Zone

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