LEGO Brand Retail
Dog and Cat
Aug 102010
 

Okay so if you are a person and want to express your displeasure with a company how do you complain? I voice my opinion to my friends and family and that circle has grown to include my online friends and family too. I also avoid using those products and services ever again, if I can help it.

Some examples of this are Comcast….hate them, their customer service, their product — everything but I still use them because cable companies are a monopoly and I have no other choice (don’t get me started on satellite TV). Thanks to my complaints here on my blog they did finally take notice and come out to fix both the DVR issues & the cable leading to my house.

Another example is the SCI FI Channel (now SyFy) for personal reasons I can not really spell out here, they did a great disservice to me back in 2000 & I have never gone back (only a few exceptions have occurred.

Then there is The Outback Restaurant. I some of the worst service by any waitress ever there, which was then followed up by the manager who only defended the waitress. I could not eat the food and was still charged. I actually had to take my complaint to RipOffReport.com to get the corporate office to notice my complaint and/or do anything about it. All they did was send me a gift card for a restaurant that I was never going to ever again (I have not been back in one in over 5 years). I gave the gift card to friend.

Latest example is BP. With this BIG problem in the Gulf I refuse to buy their gas (thank goodness there aren’t many around so I do not have to actively avoid them but I will drive by if there is one even if the gas is cheaper). Will I ever go back to BP? No.   I haven’t gone back to using Exxon gas for anything so why would I forgive BP?

That being said…I think you now know the answer to the question…do i hold grudges? YES.

Seems like companies these days are more about PR then they are about actual customer service. Shame, because those companies will never see my business again.

Feb 142010
 

It might seem like one of the scariest parts of starting an online business can be figuring out credit card processing and how to implement that into your online shopping cart. Just the costs alone can be frightening, but it does not need to be that way.

Surprisingly online credit card processing is a very simple thing to set up and start using, while the hardest part may be in finding the right shopping cart that will work with your credit card processor and not force you into using the one they have teamed with. The processor they have chosen to partner with may not be the best fit for your company.

A lot of the people I know with online stores don’t always have a physical retail store, but that doesn’t stop them from selling in offline forums like craft shows or expos. Just because they are not doing business online doesn’t mean they have to become a cash only store when on the road. There are great options for wireless credit card processing that lets you take your store accounts with you wherever you go. For people just starting out wireless processing can be a bit expensive, but don’t think you can’t do it. There is always the DialPay or telephone option. And who doesn’t have access to a cell phone these days?

No matter what type of card processing you need, you should have no problem figuring it all out with a little research. Good luck with your new venture.

Apr 122009
 

I found out today that Amazon.com has started de-ranking what they deem to be adult content. Funny thing about that though is that the only thing that Amazon seem to be flagging as adult content is gay and lesbian themed books. They are stripping these books of their sales rankings within Amazon so as to keep them from showing up on searches.

I knew when they yanked the ultra violent video Rapelay that is was a sign of more to come. Granted that video is horrible and needed to be removed. But this latest development only proves that censorship of any kind opens the door for further discrimination.

The problems I am seeing with what Amazon is doing is the out and out homophobia. While they are removing the gay and lesbian books they are continuing to allow mainstream, yet extremely trashy sexual, books such as Laurell K Hamilton’s Incubus Dreams to have sales ranks. How is that?

Mark R. Probst is an author who is affected by the changes. He has posted the response he got back from Amazon about the removal of sales ranks on his books over on his blog. Amazon’s reply clearly states it is a new policy for adult content, yet other people are posting that they are getting responses from Amazon that it is a glitch, an oddly specific glitch, but a glitch.

This has obviously caused quite the stir across the net with much of that fervor coming from the Twitter community, where they are flagging posts with #amazonfail and in the past hour nearly 3000 posts with that tag have come through.

I have to say I agree with their requests from Amazon.com users to stop supporting the site until this is either reversed or sales ranks are removed from all adult content not just that with gay and lesbian subjects. There are plenty of other stores on the web (many of them with better prices and service) so if you can please avoid them. Thanks.

Update: for even more information check out this call for a boycott of Amazon until the fix this issue.

Here are a few more articles for your enlightenment:

Aug 292008
 

So, you have decided to try and make a buck online. Maybe open an online store. And why not the world of eCommerce is wide open and easy to get started. All you need is a website or host with a shopping cart to get started. Add a few products and a way you go. Of course you can start out having payments emailed to you and pay the high fees involved for the convenience or just have them send you an old fashion check, but eventually you will want to be able to accept credit cards therefore keeping pace with the internet.

A lot of people are afraid of setting up a merchant account or don’t think they could afford it. Guess what? They’re wrong. Merchant Advisors is there to help and they offer free credit card processing with a low per transaction fee that really does beat the other guys. They are the smart choice for both virtual and brick-and-mortar stores. You’ll want to check out their merchant services for more information about their merchant accounts for both physical and online stores.

Aug 252008
 

ClickSmart.com really is the smart way to click when you are looking for a service professional in your area. They take the guesswork out of finding the right person for your job by prescreening the businesses and certifying those who are experts in their field.

So if you are looking for someone to repair a slab leak in Dallas, Texas just go to ClickSmart.com and search for dallas slab leak and they’ll deliver lots of people who can reliably handle your project for you. The site is easy to use simply choose a category then enter your zip code to find a business close by who is waiting for your business.

Jun 242008
 

Small businesses often have inappropriate email addresses like smithcompany@yahoo.com or jonescompany@aol.com. This is not at all professional and often makes your company look as if it is not legit. It really does not take too much time or money to set up a professional email with your own domain name. All you need is a [...]