Okay so if you are a person and want to express your displeasure with a company how do you complain? I voice my opinion to my friends and family and that circle has grown to include my online friends and family too. I also avoid using those products and services ever again, if I can help it.
Some examples of this are Comcast….hate them, their customer service, their product — everything but I still use them because cable companies are a monopoly and I have no other choice (don’t get me started on satellite TV). Thanks to my complaints here on my blog they did finally take notice and come out to fix both the DVR issues & the cable leading to my house.
Another example is the SCI FI Channel (now SyFy) for personal reasons I can not really spell out here, they did a great disservice to me back in 2000 & I have never gone back (only a few exceptions have occurred.
Then there is The Outback Restaurant. I some of the worst service by any waitress ever there, which was then followed up by the manager who only defended the waitress. I could not eat the food and was still charged. I actually had to take my complaint to RipOffReport.com to get the corporate office to notice my complaint and/or do anything about it. All they did was send me a gift card for a restaurant that I was never going to ever again (I have not been back in one in over 5 years). I gave the gift card to friend.
Latest example is BP. With this BIG problem in the Gulf I refuse to buy their gas (thank goodness there aren’t many around so I do not have to actively avoid them but I will drive by if there is one even if the gas is cheaper). Will I ever go back to BP? No. I haven’t gone back to using Exxon gas for anything so why would I forgive BP?
That being said…I think you now know the answer to the question…do i hold grudges? YES.
Seems like companies these days are more about PR then they are about actual customer service. Shame, because those companies will never see my business again.